Normally, Equipment which is in stock are processed and shipped within 1 - 2 business days but can sometimes take 3 business days. However, non-stocked, special order and back-ordered equipment may take up to 1 - 2 weeks to process before they are shipped. In case ordered equipment is temporarily out of stock or on backorder, MCK Equipment INC. will contact you immediately via your e-mail. If you need equipment by a certain day, kindly contact us before placing your order.

The security of our customers while ordering online is extremely important to us, which is why we have created an extra layer of protection in place to prevent fraudulent orders and the use of stolen credit cards. We ensure that each order we process undergo credit card and address checks, and occasionally, some orders may also require additional security checks to verify the authenticity of the purchase. Hence, order processing time varies.

MCK Equipment INC. may need to contact you via e-mail or on the phone to obtain additional information. We advise that you ensure that your contact information is up-to-date and that you use a credit card with information (such as name, number, address e.t.c) that matches your billing information

The only payment methods accepted by MCK Equipment INC. are valid credit cards, direct online banking (bill payee), PayPal account, wire transfers, e-transfers, and certified cheques.

MCK Equipment INC. starts the processing of orders as soon as they are placed. Hence, we cannot guarantee that cancelation or modification of orders is possible once such orders have been processed. However, you can contact us immediately if you need to cancel or modify an order you’ve just placed with us. Restocking fees of 30% will be applied to canceled orders.

At MCK Equipment INC., we strive to ensure that all the information (such as product descriptions, price, specifications, etc.) on our website are accurate at all times. However, omission, typographical errors, or inaccuracies relating to such information may occur as a result of changes in production cost or human error.

MCK Equipment INC. reserves the right to correct, update, and/or change information about equipment that you have added to your order or placed in your cart as well as after submitting and receiving the order confirmation from MCK Equipment INC. at any time without prior notice. However, if you do not wish to continue with your purchase due to the changes made, kindly contact us immediately to request the cancelation and refund of your order.

Regularly stocked Equipment can be returned within 30 days of receipt, provided the equipment has not been used and is still in its original packaging. Once MCK Equipment INC. receives and verifies the condition of the equipment, a return credit will be issued via the original payment method. However, shipping charges are deducted from the return amount due as they are non-refundable. The return shipment costs as well as any taxes, brokerage fees, or duties where applicable are the sole responsibility of the customers. Please note that customized or special-order equipment cannot be returned.

For every return request, a restocking fee will be issued. This covers the costs of restocking the returned equipment. This will be deducted from the return amount due. The restocking fee for commercial locations is 20% of the equipment cost while that of residential locations is 30% of the equipment cost.

It is very unlikely that you will receive an incorrect order, however, in the case that this happens, kindly contact us immediately so that we can send a replacement or find a solution as soon as possible. For your convenience, MCK Equipment INC. willprovide you with a return shipping label at no cost.

Kindly wait until you receive the return shipping label before shipping the equipment back to us as there is no guarantee that you will be reimbursed for any incurred shipping charges.

Ranging from Canada Post to common freight carriers, UPS, and its fleet of vehicles, MCK Equipment INC. uses a range of courier and delivery methods to ensure that your orders get to your door as soon as possible.

MCK Equipment INC. ships all equipment from its warehouse in Saskatchewan. The approximate shipping time as well as the cost for smaller equipment which can be shipped via Canada Post or UPS will be displayed at check-out. Courier shipments vary between 1 and 7 business days.

The approximate shipping time for larger products and equipment which must be shipped with a common freight carrier is up to 10 business days. For orders placed during the holiday, kindly an extra day to the processing and shipping time. Note that delivery times are only estimated and not guaranteed. If you require equipment earlier than the estimated delivery date, contact us right away so we can work on a solution.

When you place an order for pick-up, kindly wait until you receive a “Ready for pick-up” e-mail from us before visiting. Usually, pick-up orders are ready the next day. However, order processing could take 1-3 business days. In any case, we will contact you immediately your equipment is ready for pick up.

1. Your order confirmation e-mail or order number

2. A government-issued photo ID

3. The credit card used to make the purchase

If there is a need to send someone else to pick up your order, kindly contact us at 1-833-978-8833 or sales@mckequipment.com

MCK Equipment INC. ships equipment to the United States and internationally. However, international shipment may be subject to additional fees, taxes, and/or duties which will not be accounted for during check-out or through the customized shipping quote.

For heavy or oversized equipment which must be shipped through a common carrier, the service of a broker is required at the U.S. / Canada border. The cost of this service will be sent to you alongside a customized shipping quote. However, if you wish to hire your own shipping company to deliver your order, kindly notify us.

Kindly inspect all ordered at the point of delivery and report any missing, damaged, or lost equipment to us immediately so that we can contact the courier to file a claim and/or send a replacement when need be. If the equipment received is damaged, you might be required to take pictures of its condition to speed up the replacement process.

Although it’s very rare for a carrier to lose a shipment on the route, if you feel your order may have been lost in transit (maybe your order refuses to arrive long after the estimated delivery date), kindly notify us. We will work with you and the carrier to locate and continue the shipment of your order.

To qualify for free shipping, the

• 1. Equipment must weigh 40 lb or less that can be shipped by Canada Post

• 2. Entire order must be worth at least $300 (before tax).

• 3. Order must be purchased online at mckequipment.com

This offer applies to most locations across Canada excluding (but not limited to) the Yukon, Nunavut, the Northwest Territories, as well as any other destination that Canada Post categories as “remote” or that need air or water freight service.

If your order is wrongly cost or weighed improperly, MCK Equipment INC. reserves the right to exempt such order from free shipping. You will be contacted immediately to inform you of the extra freight charges which will apply to your order. However, you can decide to approve the charges or cancel your order.

When you visit our Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with our Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier

• “Log files” track actions occurring on our Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps

• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse our Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number). We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you

• Screen our orders for potential risk or fraud

• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with our Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS

MCK Equipment INC. takes special care to protect the safety and privacy of children. Our websites are general audience sites. We do not permit anyone under the age of 13 to register with us. We also do not send email correspondence to anyone who tells us that they are under the age of 13. Children under the age of 13 should always ask their parents or guardians for permission before providing any contact information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the Internet.

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Help remember and process the items in the shopping cart

• Understand and save user's preferences for future visits

• Keep track of advertisements

• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since every browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

Please note that if you turn cookies off it will turn off some of the features of our Site.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sales@mckequipment.com or by mail using the details provided below:

#4 3603 Millar Ave, Saskatoon, Sk, S7P 0B2